元素保护你

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, 你的朋友, 你的家人也有危险. 元素 continually takes active measures in all activities to protect your accounts from scams or fraud, 然而, every member also plays a key role in the protection of one’s own accounts.

If you receive a telephone call or a text message that claims to be from 元素, you must 永远不要提供你的安全访问码, 密码, 用户id, 完整的借记卡或信用卡号码, 或针 — even if the caller ID, text, or email shows "利记app官网" as the sender. 这是一种叫做“欺骗”的策略." We will never call you to ask for this information.

你可能会接到电话, 文本, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not.

When in doubt about any communication from 元素, please pause and call our 24/7 Contact Center to inquire about the matter: 800-621-2105.

元素 will never ask you for this information when calling you.

• 利记密码或用户id
• 利记 Secure Access Code or One-Time Passcode
• 个人 Identification Number (PIN) for your 借记 or credit 卡片
• Full 16 digits of your 借记 or credit card number (If you contact us first, we may ask you to verify the last four digits.)
• 社会安全号码 (If you contact us first, we may ask you to verify.)
• 成员数量 (If you contact us first, we may ask you to verify.)